Prior to bringing my car in I was introduced to the owner and some of the mechanics. I was interested in what was different about this shop and I would have to say customer service was #1. While waiting for my oil to be changed I found out that Today's will come to my office and pick up my car, bring it in to do whatever work is needed and return my car at no extra cost. I also was surprised to hear they will change your snow tires and store you original tires thru the winter at no extra cost. That is convenient! Cost of work seems to be average. I say: fair prices with great customer service are always a double plus for me.